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audrey-norwood3449 asked

RingCentral Recordings not attaching to some tickets in Zendesk

We have RingCentral integrated with Zendesk. We have call recording turned on in RingCentral for incoming calls to our Support queues. Typically, the call recordings attach to tickets in Zendesk, but have found in the past week, that only some recordings attach to tickets. See below for a few examples - there are no recordings in the ticket. What could be the issue here?



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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys