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matthew-abercrombie6484 asked

URI Scheme - rcmobile - Caller ID

We are trying to use RC for Desktop alongside our web application. We need to be able to click on a phone number and launch a call within our desktop softphone. The click-to-dial feature using URI schemes works great for this, however, we also need to automatically change our outbound caller ID when clicking the number. Are there any additional features provided using the rcmobile URI scheme that could possibly do this? Something like:

<a href="rcmobile://call?number=15555555555&from=15551231234">Call me!</a>

...where the "from" is one of our other company numbers associated with our account. We've been trying to use WebRTC to get around this, but that is much more involved than described above and the authorization portion of WebRTC is a disruption to the current workflow.

It seems that if we are able to set the number to dial in the softphone, we should also be able to set the caller ID.

caller id
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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys