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Question

Fax: Node.js ringcentral sdk. html document altered by fax. Any ideas?

  • March 29, 2017
  • 8 replies
  • 1181 views

Faxing HTML documents. Nothing complex, yet the documents are oddly malformed when received.

8 replies

  • 0 replies
  • March 29, 2017
It's hard to debug this without some data on what you're sending.

Please provide a sample malformed fax HTML you are sending.

  • Employee
  • 448 replies
  • March 30, 2017
If the HTML file has a companion CSS file, please inline it. Paste the CSS content into a <style> tag in HTML.

Please provide a sample file if it still doesn't work.

  • Author
  • Known Participant
  • 17 replies
  • March 30, 2017
No CSS.  I've been emailing this HTML document for quite a while.  Ringcentral appears to take issue with nested tables.  The pattern is evident and should only take a few hours to recode and test.

  • Employee
  • 448 replies
  • March 31, 2017
I've been emailing this HTML document for quite a while
Are you saying that it used to work but stopped working recently?

Ringcentral appears to take issue with nested tables.  The pattern is evident and should only take a few hours to recode and test.
So this issue could be reproduced with an HTML file with nested table?

  • Author
  • Known Participant
  • 17 replies
  • March 31, 2017
I'm working on it now.  It works perfectly when eMailed, but the nested tables fail on fax.  I have a solution.

  • Author
  • Known Participant
  • 17 replies
  • March 31, 2017
The issue isn't the HTML, it's the base64 images.  The image emails, but does not fax.

  • Employee
  • 448 replies
  • April 1, 2017
We are unable to provide you with further instructions because we don't know the detail of the issue.

Please provide us with the sample HTML and steps to reproduce the issue.

  • Author
  • Known Participant
  • 17 replies
  • September 5, 2017
Tyler, I have a base64 string I need to include in a fax.  Is this doable?