Understanding API Usage for dialing out

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Ashley Etherington asked Jul 31, '19 Becky-Community_Manager edited Oct 6, '21

Understanding API Usage for dialing out

Good afternoon,

Our company recently started using the ring-central service, My MD has asked if its possible to get a list of extensions in one of our management programs which I have done without any issues.

He as also asked me if its possible so that when you press a button in the application, it rings X extension, I have tried to use the MakeRingOutRequest but this appears to just make our main number ring out to a call even though we are providing it an extension.

What is the correct method if I want say Extension 301's desk phone to ring out to an external number?

Any help would be appreciated,

Thanks

-Ash

rest api

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2019-07-31T17:40:06Z

Phong Vu answered Jul 31, '19

To place a call from or to an extension number, you can specify the main company number followed by a "*" and the extension number. E.g. the main company number is 16502345678, to call an extension 301 under that account, the callee's number would be "16502345678*301"

Check this quick start for sample code to make a ring-out call in different programming languages.

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