Is there a way to read SMS messages from multiple accounts from one logged in account (i.e. can the admin/superuser log with their credentials to read messages for all of its employees?).
I guessed that you meant to read SMS from multiple extensions (think of an account is a company and extensions are employees)
The answer is no, right now you cannot read SMS messages of other extensions even if you logged in with an admin user. To read SMS messages of all extensions under an account, you can 2 options below:
Read the message store:
Export the message store
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
1 Person is following this question.