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Benefits Department asked Phong Vu commented

Your extension is not allowed to make outbound calls with browser currently, please contact your account representative for an upgrade.

I have a fully functioning live account, not sandboxed and I am getting this error. Please help.

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Is the browser app your own web app? Or is it a RC Chrome extension?

What is your main company number and what is the extension number you login to make outbound call?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys