Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Extension id in call log

Tags: call logs, extension

Nov 2, 2015 at 9:12am • 2 replies • 0 likes

riley-clegg

I need to tie each phone call in the call log to the corresponding extension id. Currently there is no way to do that when I am querying the call log at the account level. Am I out of luck? -Dan

2 Answers

don-jackson answered on Nov 17, 2017 at 12:51pm

Has this been fixed? I'm pulling down the call log and I get a user's name in record.from.name, but the record.from.extensionNumber is almost always undefined.

anton-nikitin answered on Nov 2, 2015 at 9:29am

Hi Dan, we are fixing it in the upcoming release. Account Call Log will contain reference to extension id. You should expect Sandbox to be updated in December. Production roll-out will happen in January.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales