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integrate IVR with self hosted Web API
Tags: ivr, rest api
Apr 20, 2017 at 9:14am   •   4 replies  •  0 likes

We are looking to customize an IVR and then, based on options selected, having RingCentral make a Web API call to an API we build and host that will return data to be voiced back to the caller. This is similar to a banking IVR system to retrieve a balance. I am not seeing anything like this in the developer guide. Is this something that is possible?

4 Answers
answered on Oct 20, 2020 at 7:42pm  

I am also trying to accomplish this with a WWW node, but there doesn't seem to be a way to get the results. We are using RC engage voice interface trying to get the IVR designer WWW node results from calling a webservice (REST) API

answered on Oct 16, 2019 at 10:34am  

You can signup for early access to our new Call Scripting API and start developing your app in the sandbox environment.

Read this blog for little more details about new APIs

answered on Oct 16, 2019 at 8:39am  

Q4 of 2019 calling...
Would also like to learn if this is an option, exactly as the original question described.

We host our own API software solution and would like to tap into that REST API from Ring central to provide "Amount Due", Balance, "Due Date" on a payment for the IVR Experience.

answered on Dec 5, 2017 at 10:37am  
We are also looking to do this.  Can anyone post some links to appropriate documentation?


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