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Auto-Receptionist Delay between the Greeting and Connecting Announcement too Long
Tags: rest api
Nov 15, 2019 at 11:09am   •   3 replies  •  0 likes
Adam Zimmer

When the auto-receptionist recording is done playing, there is a 6 second delay between the end of the IVR and when it announces it is connecting. This is confusing since it sounds like you are being hung up on. We want the option to press 9 if the caller wants a specific person, but with the auto Receptionist this is not possible without the delay. Our office has found a work around by transferring all incoming calls directly to the front reception desk with the Greeting IVR attached to her extension, but now when anyone transfers from another phone to hers it plays the Intro greeting again. I have tried to create a custom call rule to disable the greeting when one of the other extensions or their respective direct phone numbers dials the front desk extension but it still plays. Is there a way to fix this? Or is there a way I can access the developer app and change the Auto Receptionist Delay to 1 or 2 seconds?

on Oct 7, 2020 at 12:38pm   •  0 likes

If you have automatic call recording turned on, I think it's standard for there to be a small announcement that the call may be recorded. We were having the same issue, and what we did to work around it was bypass the company greeting and go straight to whatever extension your trying to direct to, and instead we just recorded our company greeting with the call recording announcement at the end of it and uploaded that file to be what plays in place of the standard recording announcement. I hope this helps.

1 Answer
answered on Nov 18, 2019 at 11:04am  

I am afraid that you cannot change that 6-second delay because it is optimized by the system to give a caller enough time to react. Some rich IVR may give more keypress choices too.

You can only bypass the greeting and connect directly to an extension. But that is unfortunately, not what you want to achieve.

answered on Nov 18, 2019 at 10:36am  

The greeting plays, then there is a 6 second delay. If 9 or 0 has not been pressed in that 6 seconds, it says "Please wait while I connect you", followed by hold music. I want to shorten the 6 second delay to 1 or 2 seconds.


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