Michael Ross avatar image
Michael Ross asked Phong Vu commented


PLEASE add a note feature so that the user has the ability to write a note next to a call in the log, a voicemail, a fax, a text message so that when the user is going through all of their calls, voicemails, faxes, texts, they can notate right in the system a note pertaining to the call (what client it deals with, etc.). Otherwise, it is impossible to keep this stuff straight and find relevant information when running a business.

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Thanks for your suggestions. However, based on the data retention policy, RingCentral does not keep account/user call log forever.

You can sync the call log to your own database and add such a note and provide an interface your your own users to search and process the data the way you want to.

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