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Why my username displays twice on the upper left side of the home screen of my Polycom vvx311?
Why my username displays twice on the upper left side of the home screen of my Polycom vvx311?
I have found one reference which helps to configure username of polycom vvx phones displayed in all lines.
Check if this helps to fix your issue.
https://service.ringcentral.com/application/users/users/default
Click Extension / Phones & Numbers / Phones
Note the Presence button. For me, the Presence list is reflected on my Polycom phone. I think this is a good place to help manage the phone's screen.
The earlier advice from Anirban is certainly correct, but for me the Presence screen is a better fix.
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