question

Prakash Kolipaka avatar image
Prakash Kolipaka asked Phong Vu answered

No digital line is associated

hi,

I have a sandbox account and when i am trying for webrtc, it is giving notification saying "You cannot use this device to make PSTN calls including Emergency calls since no Digital line is associated"

can you please help me here, for my number digital line is available. because of this error i am not able to processed further to check webrtc.

developer sandbox
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1 Answer

Phong Vu avatar image
Phong Vu answered

Login your sandbox account Web service and follow the instruction in this site to add a digital line to your environment. It is free so you can ignore the cost because it is just a pro-forma invoice.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys