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Possible to have a Multi-Level IVR with a Dial-by-name directory?
Tags: multi-level ivr
Aug 6, 2020 at 12:34pm   •   1 replies  •  0 likes
Frederick Gearhart

I am trying to get us set up correctly and am struggling to figure it out. We have multiple incoming lines, and different lines have a different call flow. I understand that to accomplish this the system needs to be set up as a multi-level IVR. I would like the auto attendant to answer along the lines of "Thank you for calling, if you know your party's extension you may dial it at any time. Press zero for the operator, press one for sales, press 2 for support etc, press nine for the dial by name directory." I am told that if I have a multi-level IVR enable I can't have the "press zero for the operator, press 9 for the dial by name directory" Is that true? Is there a work around to this?

1 Answer
answered on Aug 6, 2020 at 1:19pm  

Hello Frederick,

It is possible to add press 9 for dial by name directory on Multi-level IVR setup. You may check in this KB article for guide with the setup.


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