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Question

Softphone keeps reseting

  • August 7, 2020
  • 2 replies
  • 1126 views
M

We have embedded the RingCentral softphone in our CRM using the SDK. Our employees keep having their softphones reset.

Is there something that is causing this or a way to stop so that the softphone does not reset?

    2 replies

    PhongVu
    Community Manager
    Forum|alt.badge.img
    • PhongVu
    • Community Manager
    • 2470 replies
    • August 7, 2020

    What do you mean by "reset" relogin?

    M
    • Michael65756949
    • Author
    • New Participant
    • 1 reply
    • August 7, 2020

    The softphone does not force login. More so it appears to reset by going offline then online again.


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