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joseph-b7836 asked

Call Management During RingCentral Video Meeting

RingCentral Desktop App (Jupiter) by default keeps on receiving phone calls even though it's engaged on an on-going audio/video meeting. Hence, the following IDEA/product feature is being requested:

  1. Account type: RC Australia

  2. A brief description of the business: Great Outcomes offers cloud based communications software for business communications and contact centres. Our extensive experience means we can assist your business to transform to a cloud based system. We partner with leading vendors who can enable your company to be more flexible, available and consistently provide better quality customer experiences.

  3. A high level description of the product or feature being requested: Option to disable the RingCentral App from receiving incoming phone calls during video meeting.

  4. A typical use case scenario explaining how your business would use the feature: This is helpful when the user hosts/attends several meetings in a day.

  5. Benefit of such feature: Ease of use/automation: There is no need to manually set the App to DND everytime an audio/video meeting will be conducted

  6. Number of Users and/or DigitalLines: 3

  7. Include any related case number if applicable: 11250304

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