Question

Can RingCentral developers change how recording file names are regenerated when downloaded to computer

  • 18 August 2020
  • 1 reply
  • 255 views

Is it possible to change file format for call recordings?


Desired file name format for all call recordings:


yyyymmdd-hhmmss_[phone number making the call (internal extension or direct number)]_[direction]_[phone number receiving the call (internal extension or direct number)]_[time duration of call]


Even if calls forwarded internally, to iclude caller and final destination extension or direct number.


Thank you.






1 reply

Userlevel 1

I don't think that you can predefine the file name format of call recording. It is generated with that standard format for all accounts, all extensions.

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