question

harry-chen12804 avatar image
harry-chen12804 asked mary-community-moderator commented

User's EXT. assigned to company number

We found sometimes, couple user's exentions numbers were assigned to be as Company Number.

We definitely had not manually assgined it, and we checked 'Audit Trail' and did not find anything. So we have no idea how this happened.

So under what kind of circumstance, a user's phone number will be assigned as Company Number?

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Harry, we would like to check on this. Can you please send us your Account details at community.support@ringcentral.com? Thank you.

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harry-chen12804 answered mary-community-moderator commented

Hi Mary,


Actually I tried to create case in support portal, but as another post I created, my account got problem to login 'My Case Portal'.


Thanks.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Harry, there is currently an issue with creating a case on online. Have you tried calling the hotline?

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