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Question

Missing Text Messages

  • August 28, 2020
  • 2 replies
  • 1450 views
R

Hello, My text messages disappeared even though I did not exceed the limit number of texts. I do not have the archive feature. I was told by tech support that I "must have deleted them" but I did not. Is there a way to retrieve them? Thank you!

    2 replies

    A

    Check once in message store api with your message id, If you are able to see your full message there.

    https://developers.ringcentral.com/api-reference/Message-Store/readMessage

    https://developers.ringcentral.com/guide/messaging/message-store/working-with-message-store

    R
    • Radmila538161027
    • Author
    • New Participant
    • 1 reply
    • August 28, 2020

    I don’t understand how to do this. Is it possible to get instructions for this? Thanks


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