question

Paul Reid avatar image
Paul Reid asked mary-community-moderator edited

Ring Central Mobile App Recent calls issue

On all my extension numbers for mobile and desktop, most calls show up all of a suddon with my own name on every single call and unable to obtain the telephone number history.


Another way to put it that all telephone call history with numbers now has changed to show your own name and ext number. This has taken effect on all devices at the same time.


Has anyone else experienced this problem. I have submitted case number 11343155 to ring central with screen shots to show the examples to them.


Thank you.

caller id
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Paul, we're glad that you created a ticket for this concern. Our Tech Support Team will help you check what's going on with your Caller ID.

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Robert Dempster avatar image Robert Dempster commented ·

yes i cant make calls or log into my app.

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Robert Dempster avatar image Robert Dempster commented ·

yes i cant make calls or log into my app.

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Paul Reid avatar image Paul Reid Robert Dempster commented ·

I can make outgoing calls and all extension numbers are logged in on my end just fine. Could it be a signal issue on your end?

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Robert Dempster commented ·

Robert, have you created a case with Support? Please do so if you haven't.

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