Shannon Veneschuk avatar image
Shannon Veneschuk asked Becky-Community_Manager commented

Salesforce App Integeration - Classic Instructions Not Valid


New to Ring Central. I'm trying to set up the integration for SF and RingCentral in the Admin Portal for RingCentral. The only instructions they provide are for SF Classic, but when following them, I find that the majority of items I need to select are not available (I am a SF admin).

I'm using and step 4, 5, 6, 7 aren't not accessible. Can someone please assist?

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

Shannon, thanks for the heads up! We're going to activate our Knowledge Base Team on this and also get you the info you need.

Hang tough as we work through this!

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Shannon Veneschuk avatar image Shannon Veneschuk Becky-Community_Manager ♦♦ commented ·

Hi Becky,

Any update on this?



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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Shannon Veneschuk commented ·

@Shannon Veneschuk I worked with the Knowledge Base to have them update the article.
I hope this helps, but if you're still having challenges, please reach out.

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