hieu-vo avatar image
hieu-vo asked jenn-community-moderator commented

Removing users but keeping number within the department

How would I go about terminating a user but being able to keep that number within the department so that we do not assign that number to a different department. For example, we have a terminated employee in Finance and when I remove that user from RingCentral, that number goes to the unassigned queue and is not labeled to which dept the phone number was previously assigned to. How would I be able to keep that number within that dept so that when we hire a new finance person, we would know and can assign that number to that dept only. Any help would be greatly appreciated.

admin portal
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello Hieu-vo, does the number connected to a call queue or a user extension? Thanks!

0 Likes 0 ·
hieu-vo avatar image hieu-vo jenn-community-moderator ♦ commented ·

It's a user's extension that is no longer with the company.

0 Likes 0 ·
jenn-community-moderator avatar image jenn-community-moderator ♦ hieu-vo commented ·

You can move the assigned number and delete the extension.

I would highly suggest opening a case here, and our phone support will contact you as soon as possible. Thank you!

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app