News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
911 improvements
Tags: phone
Sep 9, 2020 at 10:07am   •   0 replies  •  0 likes
David Harrell

We are in the project deployment stage of moving to RingCentral from Cisco CUCM. On Cisco, we use a 3rd party app to provide notifications based on the location defined for the the phone. So if a person in Dallas dials 911, it will send to a group of people including the GM in Dallas. Every location has its own notification group so that the GM at one site doesn't see the 911 calls for another. As near as I can tell, this is an enterprise setting on RingCentral and is not capable of having different email destinations based on the site.

Considering the difficulties of 911 in the mobile, cloud based world, along with how litigious this country is, I would think that combining Nomadic 911, so if a phone is connecting in through an IP for a location, that would place that user in that site and allow for notifications based on where the call is coming from for those alerts would be a tremendous improvement.

Add in to the RingCentral app a way for a user to have a list of common locations to select from if going from place to place (overridden by Nomadic 911 if they are already coming from one of our sites) would also be a giant benefit over having to type in a new address every time they move.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us