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Torkel Hansson avatar image
Torkel Hansson asked Synergy Home Care of Nash ooh uh commented

What is this icon?

I recently started seeing this red 'reload' type icon next to names in the Direct Messages list. Any idea what it indicates? You can't click the icon, because it disappears as soon as you hover over it.

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jenn-community-moderator avatar image
jenn-community-moderator answered Synergy Home Care of Nash ooh uh commented

Hello Torkel,

That icon means "failed to send messages" you can tap or click that to resend. Thanks!

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I am seeing these 'failed-to-send' icons as well. As the original question states, I CANNOT click on the icon to resend a message, because when I hover over it, the icon disappears, and a drop-down menu appears, with only two options: 'delete' and 'block number'.

There is no indication *which* message(s) failed to send, so I need to guess, and cut-and-paste mesage(s) I *think* might not have been sent successfully.

Help me figure out how this icon helps me? Right now, it just indicates: 'you can't assume ANY of your messages to this number we sent successfully'...

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jenn-community-moderator avatar image
jenn-community-moderator answered

I suggest you uninstall the app and reinstall it. Thank you.

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