News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Greeting After Automatic Call Recording
Tags: call queues, call recording
Sep 17, 2020 at 4:20pm   •   1 replies  •  0 likes
Dawn Marshall

In a call queue, is there any way to set up a greeting to play after a call has been picked up and the automatic call recording has begun? It is my understanding that the greeting will play, followed by the recording announcement, then the recording begins when an extension picks up. I'd like to be able to capture the greeting message and the announcement of recording for each call. Any ideas on if this is possible with RC? Thanks!

on Sep 23, 2020 at 11:53am   •  0 likes

Hello Dawn, for our automatic call recording, it will be instant, including the greeting by the time that the call routed in an extension or call queue. Thank you!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us