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How can I change the "Play announcement before connecting" message to the default one?
Tags: call forwarding, announcements
Sep 22, 2020 at 4:40am   •   4 replies  •  0 likes
Paula Shepherd

On a particular user extension, there is a custom recording set for the annoucement that is played before a call is accepted on a non-ringcentral number (A mobile number for example).

I want to switch this back to the default announcement. But I cannot find this anywhere. Does anyone know where this is stored?

4 Answers
answered on Sep 23, 2020 at 6:15am  

Thanks for the clarification. For the "play announcement" we have to tick the "Include mailbox name in announcement"

If still doesn't kick in. You have to create a case into our portal. Click here to create a case. Thanks for your patience.

answered on Sep 25, 2020 at 6:00am  

Ah thats great thanks - it was that tick box - include mailbox name in announcement - that was producing the customized audio message. Thats what I was trying to remove, so thats perfect, thanks very much for your help.

answered on Sep 22, 2020 at 7:36am  

Hello Paul!

You can change it in user greeting.

Also, you can check all the types of greetings we have in our account. Thank you!

answered on Sep 23, 2020 at 12:43am  

Hi Jenn thanks for the quick reply. I have checked that setting and it is already unticked.

Possibly I did not explain correctly but the setting that I am refering to is here -

user list > user > call handling and forwarding > settings > edit incoming call information > play announcement > Play announcement before connecting.

I have this configured as "for non-ringcentral phones only" and it kicks in when I configure a user to be forwarded on to a mobile number - when the user answers the call on their mobile, they receive a custom message advising them to press 1 to receive the call. I want to know where I can configure a custom (or default) recording for that announcement.


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