Is there a way to have a team text message number that the team can use to send and receive messages?

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Kayla Fitzgerald asked Sep 22, '20 Phong Vu commented Jul 25, '22

Is there a way to have a team text message number that the team can use to send and receive messages?

We have a team of 5 employees and would like to be able to send and receive texts from a single number, but that everyone will have access to receive/respond to texts. Is there a way to do this? Possibly a messaging API?

Currently, we text using our individual work numbers, but if someone gets a response while they're busy or have left for the day, no one else would see it, and often it's time sensitive. We know there's a way to set up every employee to receive an email for inbound texts, but that doesn't solve our issue. Anyone have some insight?

rest api

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2020-09-22T21:12:04Z

Phong Vu answered Sep 22, '20

You can create a new extension and assign a phone number to that extension. Then you can implement a server app which uses password flow authentication. The app will be responsible for sending and receiving SMS messages. Now, you can implement your login methods to allow those 5 employees to use that SMS app. Think about putting your fax machine in a room and give access to those employees who can use the fax machine.

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Answer 2 · 2021-05-11T22:00:25Z

andrew-legrand1630 answered May 11, '21

Did you figure this out? I'm looking for a similar feature.

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Answer 3 · 2022-07-25T20:42:16Z

Sarah Moffett answered Jul 25, '22 Phong Vu commented Jul 25, '22

I have the same question and the answer above seems very confusing. Can anyone help?

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Phong Vu ♦♦ commented · Jul 25, 2022 at 08:53 PM

Are you a developer? What part is confusing and can you make your own questions?

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Sarah Moffett Phong Vu ♦♦ commented · Jul 25, 2022 at 09:02 PM

No, I own a homecare agency and do not totally understand "implement server app" and "flow authentication". Does this mean that we need a whole seperate app than the Ring Central app? And yes, I can create my own question. Thank you.

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Phong Vu ♦♦ Sarah Moffett commented · Jul 25, 2022 at 09:22 PM

Yes. One has to implement their own app to share a number to send SMS. The RC app is an app that supports only individual text messaging. Which means that you cannot send a text message from your colleague and vice verse.

And by the way, this is a developer community site and it is for developers with technical/programming questions.

For user type of questions, please use the user community site instead.

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