David Schlabach avatar image
David Schlabach asked Jesse Jordan commented

Attaching File changes extension

When a coworker and I are in a chat and need to share a file we click the attach file button and select the file to send to the other person. When that person sees the attached file it has the correct extension. When they click on it to download the download status pops up and again has the filename with it's correct extension. When the download reaches 100% the extension changes from the correct value to something else.

In our case, she is sending a csv file and it is getting changed to xls. Of course, the underlying file is not in the xls format but plain comma delimited text.

Is the extension being changed by RingCentral or because we have office installed and RingCentral has an integration with Office is that causing it?

As well, how do we disable this as other users are having issues with file extensions being changed to what might seem like being helpful but is actually very much not.

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Jesse Jordan avatar image Jesse Jordan commented ·


This is happening to me as well. The file is sent as CSV, but when I click download, the file is renamed as XLS. This is using the Windows RC desktop app. See screenshot.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Jesse Jordan commented ·

@Jesse Jordan Is it downloading it as a Excel file or downloading as a CSV file with the xls suffix?

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Jesse Jordan avatar image Jesse Jordan Becky-Community_Manager ♦♦ commented ·

It is downloading in the original CSV format; only the file extension is changed.

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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered Jesse Jordan commented

Hi David,

I just tested this, and was not able to recreate this happening-- I sent .csv files and the recipient recieved them and opened them as .csv files.

Can you double check that you do not have any Windows applications set up to automatically open .csv files as xls?

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