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Call Control permission in sandbox

Tags: graduation

Sep 30, 2020 at 1:07pm • 3 replies • 0 likes

Dan English

Hello, I'm having trouble graduating my app because I'm unable to use the call control permission in the sandbox. Most of the errors are from trying to make a callout. Everything else is working fine. I see that you've been able to make an exception for other apps. Thank you.

LeadMailbox 1.1

App ID # 8PUa1lLhSVumaMrbQ11e5Q

3 Answers

Phong Vu answered on Sep 30, 2020 at 1:52pm

Unfortunately, I cannot make an exception for public app. And the app still has too many error. Please fix the 429 error (rate limit) and also make sure the call-out API work flawlessly.

Dan English answered on Sep 30, 2020 at 2:12pm

How can I test the call-out without a device? I tried using the desktop app as a device, but support told me it will not work with a developer account. When I try to log in to the app it says: Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.

Phong Vu on Sep 30, 2020 at 3:17pm • 0 likes

Download the RC Phone for desktop. Install & run the app and switch to sandbox mode (fn+cmd+f2 for MacOS) and login the soft phone.

Call the get extension device list to get the device id then use the device id to make a call-out.

Dan English answered on Sep 30, 2020 at 4:52pm

Great, thank you.

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