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Inbound presence event: does it include the external number called?
Tags: events, presence
Oct 1, 2020 at 1:09pm   •   3 replies  •  0 likes
Dan English

I'm listening for the following inbound call event:


Is there a way to know which external number was dialed? We need to know for routing/marketing purposes.

3 Answers
answered on Oct 1, 2020 at 3:15pm  

The presence?detailedTelephonyState=true provides limited info about a call. I recommend you to use the "/telephony/sessions" event notification to get more details of a call. If you do need the presence info via presence notification. Put these in the filter array


Check out this blog for more info about the telephony session event notification

answered on Oct 1, 2020 at 3:19pm  

Thank you.

answered on Oct 2, 2020 at 2:31pm  

Using the telephony sessions event, I still don't see the number dialed. In this test, I dialed +16167470088 but it doesn't show anywhere.

"uuid": "4052838342559586889",
"event": "/restapi/v1.0/account/244756004/extension/244756004/telephony/sessions",
"timestamp": "2020-10-02T20:33:30.604Z",
"subscriptionId": "89a75930-fba3-421a-b0f0-113b12b1b687",
"ownerId": "244756004",
"body": {
"sequence": 6,
"sessionId": "10761928005",
"telephonySessionId": "s-a2df515e3cdf49079cff06828c81f73a",
"serverId": "",
"eventTime": "2020-10-02T20:33:30.449Z",
"parties": [
"accountId": "244756004",
"extensionId": "244756004",
"id": "p-a2df515e3cdf49079cff06828c81f73a-3",
"direction": "Inbound",
"to": {
"phoneNumber": "101",
"name": "Dan English",
"extensionId": "244756004"
"from": {
"phoneNumber": "+19492016584"
"status": {
"code": "Setup",
"rcc": false
"park": {},
"missedCall": false,
"standAlone": false,
"muted": false
"origin": {
"type": "Call"

on Oct 5, 2020 at 11:03am   •  0 likes

How do make the call? Did you set the caller id? Which number is the "from" "+19492016584". Where is this number coming from?

on Oct 5, 2020 at 11:08am   •  0 likes

That is my personal cel number, used for testing.

on Oct 5, 2020 at 11:49am   •  0 likes

Oh, so you want to see the "to" number. That's your main company number. Can you dial the digital line number (424) xxx-8002

on Oct 5, 2020 at 7:42pm   •  0 likes

It worked when I dialed the direct number. Thanks.

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