I am getting the following error "message": "Phone number doesn't belong to extension",

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Krishna Kannaji asked Oct 6, '20 Krishna Kannaji commented Oct 6, '20

I am getting the following error "message": "Phone number doesn't belong to extension",

I am using my credentials to send sms from the HubSpot workflows. It is working if I am the contact owner and when I am selecting other RingCentral users as contact owners, it is throwing the below error.

"message": "Phone number doesn't belong to extension",

Can you please let me know the quick fix since it is in production. I even searched in the developer forum, they didn't provide any solution for this as some people got the same error.

Note: Credentials used

-e ACCOUNT_ID="~" \
-e EXTENSION_ID="~" \
-e RINGCENTRAL_CLIENT_ID="xxxxxx" \
-e RINGCENTRAL_CLIENT_SECRET="xxxxxx" \
-e RINGCENTRAL_SERVER_URL="https://platform.ringcentral.com" \
-e RINGCENTRAL_USERNAME="used my company or direct number" \
-e RINGCENTRAL_EXTENSION="used my extension" \
-e RINGCENTRAL_PASSWORD="used my login pwd" \
-e HUBSPOT_API_KEY="xxxxxxx" \

Please let me know if there is way to send the sms from my application on behalf of other users in the company (as there will be multiple RingCentral users in production who use workflows to send sms)

Thanks,

Krishna

rest api

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2020-10-06T16:42:03Z

Anirban answered Oct 6, '20 Krishna Kannaji commented Oct 6, '20

There are plenty of reference to this exception in this forum that will help you to resolve the same issue:

https://community.ringcentral.com/questions/7699/phone-doesnt-belong-to-extension-production.html

https://community.ringcentral.com/questions/10800/sms-error-phone-number-doesnt-belong-to-extension.html

https://stackoverflow.com/questions/49677485/ringcentral-main-company-number-sms-phone-number-doesnt-belong-to-extension-e

Hope this help

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Krishna Kannaji commented · Oct 06, 2020 at 04:49 PM

Hi,

I have gone through them multiple times before posting here and they didn't provide any solution in the thread. Please help me with the issue and not over the threads.

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