Question

Call Forwarding API

  • 12 October 2020
  • 2 replies
  • 500 views

Hello I have a question about the call forwarding API, my current setup is
Main Number (Mask Number) -> Forwards to Huntgroup (huntgroup contains 4 numbers)

I want to forward the Main Number to an external number through the API by replacing the first Forwarding Number to the external number I want to forward to but I am getting the following error when I try to remove or update that number:

RingCentralSDKHttpApiException: Device number cannot be deleted from the forwarding number list

It works on my Sandbox mode, forwards correctly, but when I change it to the Production mode it gives me the error above.


Any suggestions would be appreciated, thanks!


2 replies

Userlevel 1

Can you revise your question? I have no idea what you want to achieve, or what is the exact problem.

Userlevel 1

Sorry for the long delay. Got stuck at other tasks.

So the problem is that you can only use those APIs to manage (delete and update) forwarding numbers, NOT forwarding to other's phones (see attached image)

The behavior is the same for sandbox and production accounts.

I will update if and when I have a solution to this problem.

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