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Rest API warm transfer and convert calls to conference
Tags: rest api
Oct 13, 2020 at 2:50pm   •   3 replies  •  0 likes
Josie Li

Hi there,

  1. User1 is connected on the caller.
  2. User1 make a consultation call to User2.
  3. User1 "CompleteTransfer" or "Conference" on 2 calls using Rest API.

Can we complete transfer on 2 calls? is the bridge API we should use?

Can we conference on 2 calls? I cannot find any API for that. Is is supported?

Any help is appreciated!


on Oct 14, 2020 at 11:09am   •  0 likes

Anyone that can point me to the right direction or the right documentation?


2 Answers
answered on Oct 19, 2020 at 12:55pm  

Please check this new conference API to see if it helps you achieve your goals.

answered on Oct 14, 2020 at 6:38pm  

Please stay tuned for the new Conference API. I see that you asked for the timeline in another question. Let me check with the PM to see when it would be available.

on Oct 14, 2020 at 6:56pm   •  0 likes

@Phong Vu Thanks!

on Oct 14, 2020 at 10:18pm   •  0 likes

Just got some info about this. It's some time next week.

on Oct 15, 2020 at 2:51pm   •  0 likes

@Phong Vu Could you please also confirm if RingCentral uses Bridge API for warm transfer(supervised/attended transfer)? Thanks

on Oct 19, 2020 at 12:56pm   •  0 likes

Yes, basically for a warm transfer.

on Oct 15, 2020 at 11:33am   •  0 likes

@Phong Vu Thank you very much for that!

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