question

Shanthini Devi avatar image
Shanthini Devi asked Phong Vu answered

To access the service

Hi Team,

I am Shanthini from OAppS. We are app developers. We are developing a Ringcentral Zoho desk SMS integration.

My RingCentral application ZDeskRingCentral is in a production active state. But when I tried to use the production account it shows some warning message. Refer to the below warning.

''Sorry, you don't currently have permission to access this service. Contact your administrator to change permissions.

Kindly anyone helps me with this.

Thanks and regards

Shanthini

OAppS

sms and text messagingintegrations
screenshot-2020-10-15-at-123956-pm.png (21.7 KiB)
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1 Answer

Phong Vu avatar image
Phong Vu answered

It looks like you are using wrong username/password combination. Can you login the service web with that username and password? Check with your account admin user who setup your user extension so he might be able to help also.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys