I am trying to set up my Main Day IVR so it just rings an extension. In this case a call queue. No IVR.
Main Night IVR is an IVR and works fine.
The only way I can figure out how to do this is to set up a Custom Rule that basically skips the Main Day IVR. I did this and calls are currently being routed directly to the correct extension/call queue during daytime hours.
However, since I set up a Custom Rule to do this I now have no way to create rules for holidays. I can only do it manually right at or close to the time of the holiday.
What I really want is a way to have the Day IVR just go to an extension like you can with the Night IVR. I'm not sure why this isn't an available choice. Seems like an oversight to me.
If anyone has any suggestions or someplace else I should post this please let me know.