question

Joe Vassalotti avatar image
Joe Vassalotti asked mary-community-moderator edited

RingCentral Glip in Citrix/Terminal Server

We're in a Citrix/VDI environment running Windows Server 2016 and trying to get Glip and RingCentral Meetings to work.

When we installed RingCentral 64-bit, it would load a white screen and not work for users. It also installed to app data rather than to the C drive of the server.

We then tried RingCentral Classic, but it would take really long to load (if it would load) and slowed the server down too much for users to function in other applications.

I called the support line but wasn't really given an answer about terminal server/Citrix compatibility.

The use of the phones won't be needed in the VDI -- we're looking just to functionality of Glip as the main function.

Thanks!

meetingsintegrations
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Hi Jessica,


Any update on this question?


Thanks!

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Hey @Joe Vassalotti,

We followed up with you via email on October 28th-- there is no planned VDI support for RingCentral Meetings.

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What about the cat function in GLIPT

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Hopefully, someone told the other Joe to wrap the .exe as an .msi - and it should install fine for the box - but it is Citrix... ;)

You can run with or without the ALLUSERS switch.

msiexec /i <NameOfRingCentralAppInstaller.msi> ALLUSERS=1 /qn

That will install into the C:\Program Files. It will add a logs folder in the users AppData folder.



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jessica-community-moderator avatar image
jessica-community-moderator answered Yuri Vargas commented

Hi Joe,

We've reached out to a technical account manager with this question. We'll let you know as soon as we hear back from them!

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The latest version has an MSI available, and installs to Program Files.

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Can we install Ringcentral on terminal servers now?

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jessica-community-moderator answered
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