question

Jemdell Dela Cruz avatar image
Jemdell Dela Cruz asked Amine Dahel answered

Unable to call 311 using a digital line (desk phone) or RingCentral App

How to call 311 using a digital line (desk phone) or RingCentral App?

Calling RC App shows:

Wrong extension

Entered extension is not present in your account's extensions. Please check the number and try again.

hardware
3 comments
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Joe Cache avatar image Joe Cache commented ·

It may be in your SIP DigitMap - which if you don't know what you'd be changing, I would not.

We went from a 3-digit to a 4-digit extension and suddenly our phones would not dial one of our sites. Turned out to be that the masking on one of the Digitmap rules rewrote it.

Example from a Yealink 21P: (under Setting / Dial Plan)

1617304240553.png

This would have to be updated on each phone, via the GUI.

Hope that helps.


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1617304240553.png (4.4 KiB)
dolf avatar image dolf commented ·

Voting for this.

0 Likes 0 ·
Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

@Jemdell Dela Cruz If this is a feature request, please put it in the Ideas Portal found HERE.

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1 Answer

Amine Dahel avatar image
Amine Dahel answered

The 311 is the non-emergency number, it's not supported by RingCentral.

Cheers.

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