question

Mark Perkins avatar image
Mark Perkins asked Bobby Powell edited

Switch off RC this call is being recorded message

Hi there, does anyone know if you can switch off the RC message informing the caller that the call will be recorded? In our own message we inform our callers that the call is being recorded.

call recording
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jenn-community-moderator avatar image
jenn-community-moderator answered jenn-community-moderator commented

Hello @Mark Perkins, we don't have features that mute the announcement for the call recording. However, you can do a workaround. You can customize the announcement, such as an advertisement for your company slogan or any other greeting you may. You can also share your idea HERE. Thank you!



2020-11-06-00-01-30.png


2 comments
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john-oliphant avatar image john-oliphant commented ·

Hi Jenn, I'm fairly new to RC contact center, where is this option located?

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jenn-community-moderator avatar image jenn-community-moderator ♦ john-oliphant commented ·

Hello @john-oliphant, you can view that by going to Phone System > Auto-Receptionist > General Settings > Call Recording.

Thanks!
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Bobby Powell avatar image
Bobby Powell answered Bobby Powell edited

you can record one second of silence as the recording. Then it will appear as if the prompt is not being played.

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