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Internal server error
Tags: call handling
Nov 5, 2020 at 12:30pm   •   2 replies  •  0 likes
Cedric Brewster

I've had some users get an "internal server error" message while in conference calls. These calls have involved users within the RingCentral app. One user would hear the message and the others would hear silence. After the message it disconnects the conference. Can someone explain what's happening? Is there a fix?

1 Answer
answered on Nov 6, 2020 at 1:01pm  

Hello @Cedric Brewster, apologies! Can they try to uninstall the app and reinstall it? Make sure that they are using the latest app, click HERE to get the new version. Also, if they still have the issue I would highly suggest opening a case HERE. Our phone support will contact you as soon as possible. Thanks!


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