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Angelo Bevilacqua avatar image
Angelo Bevilacqua asked Angelo Bevilacqua commented

Disable automatic fax retries

Is it possible to disable automatic fax retries when sending faxes ?

rest api
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Anirban avatar image
Anirban answered Angelo Bevilacqua commented

I am not sure if that disable feature is added. Someone can correct me if I am wrong here.

The fax retries 3 times,

As per this link

https://hardsoft-support.kayako.com/article/41-sending-fax-messages-using-ringcentral-online-account

3 attempts are made to resend a fax and then it remains in outbox folder for manual resend . Not sure if that number of resend can be controlled

https://forums.developers.ringcentral.com/questions/528/controlling-the-number-of-fax-retries-using-api.html

1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Yeah, saw the post about controlling the retries - the post is from 2016 so I am wondering if it is now possible in 2019.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys