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Feature Request: Allow Site Admins to Edit Paging Queues
Tags: phone, ringcentral app, permissions
Nov 9, 2020 at 7:53am   •   1 replies  •  0 likes

We have Multi-Site enabled for our several branch locations and most have a local IT admin. For security reasons they are not SuperAdmins. However, we still give them certain permissions to update user extension settings and groups. We have done this by giving them the User Management role permissions and limiting the site to only their site. However, these permissions do not seems to apply to paging groups. If I remove the site restriction, they can see all sites and then they can add or remove extensions as needed to the paging group. But when restricted again to only their site, they get an error: "Mailbox has no permission to this action."

After working with RC support for several weeks, they suggested I submit a feature request for this.

on Nov 9, 2020 at 7:59am   •  0 likes

"After working with RC support for several weeks" which team did you refer to? This is kind of question should be submitted to a channel.

on Nov 9, 2020 at 8:03am   •  0 likes

I worked with RingCentral's enterprise support team. This is the channel they recommended I post this. I am not a developer so I don't know why I would submit it to that channel.

on Nov 9, 2020 at 8:07am   •  0 likes

This site is dedicated to developers with mainly programming questions. Let me move your question to Customer support. At the same time, the is dedicated for customers to solve both programming and admin configurations supports.

on Nov 9, 2020 at 8:30am   •  0 likes

@Phong Vu Thanks for shifting this to the Customer side.
@nick-rowland We have an ideas portal where we encourage you to submit feature requests and ideas.
Click HERE to share those ideas as we are working with all different parts of the business to support getting ideas and feature requests to the right teams.

Please reach out if you have any additional questions.

on Nov 9, 2020 at 8:35am   •  2 likes

@Phong Vu @Becky-Community_Manager I apologize if I posted this in the wrong area. I was just trying to follow the instructions sent to me by RC enterprise support. They gave me the link to the Ideas page as well. I will use that for all feature requests from now on. Thanks!

on Nov 9, 2020 at 8:40am   •  0 likes

@nick-rowland Hey! No worries! Just glad you found your way over. Let us know if we can help!

Glad to have you.

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