Alexandre Beauclair avatar image
Alexandre Beauclair asked lil-roberts10800 answered

Not able to delete Users from the sandbox environment

I'm currently trying to delete users I'm using for testing purposes in order to be able to run more tests on my Sandbox environment.
I have disabled the desired user first, as is required to have the Delete option be available, but am not able to delete it.

- I have tried using the tickbox next to the User's name and clicking Delete in the top ribbon. I get the pop-up warning about deleting users and how it cannot be undone. I proceed and see "Bulk Operation in Progress" going, and then finish without any further notices or errors, but the user is not deleted.

- I have also tried using the three dots on the right-hand side of the user and clicking Delete. Similarly, I have the "Are you sure you want to delete the selected user" warning message. When I click on Delete, I get an error message with "We are sorry. Your request cannot be completed at this time. Please try again later.".

I initially thought it might have been a temporary issue, as was mentioned in another Question on these forum last year, but it's been three days and I still cannot delete that user.
I have tried from 2 different browsers (Chrome and Firefox) just in case, and the results were the same.

My user is Super Admin on the Sandbox environment, so I don't believe it would be a permission issue either.

What else can I try? Thanks!

developer sandbox
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image
Phong Vu answered Phong Vu commented

What is your sandbox main company number?

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Phong,

The number is "12897191086".


0 Likes 0 ·

Is the user extension number 103 the one you want to delete?

0 Likes 0 ·

It is!
Although I'm guessing it doable from your side, is there a way I can delete future users myself? Or is it working as intended to have to open a ticket for any user deletion in Sandbox?

0 Likes 0 ·
Show more comments
lil-roberts10800 avatar image
lil-roberts10800 answered

Same problem here too for weeks. We need the ability to add/remove users constantly since our business cases include user removal and addition. Our Sandbox main number is +13127549364 and for starters we'd like to remove user with extension 103.

Please let us know when this issue is resolved once and for all.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys