question

Christopher Apperson avatar image
Christopher Apperson asked Anirban commented

iPhone app won’t ring if it’s not in the foreground.

I have tried every solution suggested, and still my iPhone app will not ring if it’s not in the foreground. I’m using an iPhone 7 Plus, I have checked all notification settings, I have turned background refresh on, and nothing works.

If I uninstall and reinstall the app, it will work for a little while, and then it stops.
when doing some research as though I were a developer, I noticed that iOS 13 made some significant changes to the way it handles VoIP calls in the background. I’m wondering if RingCentral has made all the required changes to be in compliance with Apple’s iOS.

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1 Answer

Anirban avatar image
Anirban answered Anirban commented

Some similar issue have been refereed here and here.

You can check and contact RingCentral Support for assistance .

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Christopher Apperson avatar image Christopher Apperson commented ·

Those articles did not help to resolve my issue. Thanks anyway. I have contacted support.

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Anirban avatar image Anirban Christopher Apperson commented ·

Correct.. but that examples I was referring to

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