We have rolled out the RingCentral classic app organization-wide and are using it in conjunction with Polycom desk phones. Many of our users have Call Handling settings under Desktop/Mobile App set to "0 Rings/0 Secs" in order to allow the app and their desk phone to ring simultaneously.
I got a report from a user today who is a member of a call queue, working remotely (away from their deskphone). They needed to change Desktop & Mobile on their extension to 4 or 5 rings in order to allow queue calls to ring their Classic app long enough to answer. The 0 Rings setting rang once but not long enough to pick up.
The queue itself is set to move to the next available agent after 5 Rings/25 seconds.
Is this the expected behavior in RC Classic when queue calls come in?