Question

Can I add an user to multiple queues?

  • 20 November 2020
  • 1 reply
  • 630 views

Trying to add a user to multiple queue's using the below script, my goal is not to have to make individual calls for each queue and instead make one call to add them to all necessary queues. Is this possible?


I read somewhere else about someone wanting to do it in Java which is how I made the below script(using Python), which gives me errors so I'm not sure if I have things wrong here:

body = {
        'records': {
            'id': _queueAdd[0],
            'id': _queueAdd[1],
            'id': _queueAdd[2],
            'id': _queueAdd[3],
        },
    },
r = platform.get(f'/restapi/v1.0/account/~/extension/{extensionId}/call-queues', body)

Thinking maybe 'records' is what was breaking it, I removed that from the body as shown below, still no success. Thinking maybe the error below this script might be my issue, and I need to be given more permissions to the account calls?

body = {
    'id': _queueAdd[0],
    'id': _queueAdd[1],
    'id': _queueAdd[2],
    'id': _queueAdd[3],
    },
r = platform.get(f'/restapi/v1.0/account/~/extension/{extensionId}/call-queues', body)



When trying through the link below and clicking "Try It Out" through the API references it says:

{
"errorCode":"InsufficientPermissions"
"message":"In order to call this API endpoint, application needs to have [Accounts] permission"
"errors":[
0:{
"errorCode":"CMN-401"
"message":"In order to call this API endpoint, application needs to have [Accounts] permission"
"permissionName":"Accounts"
}
]
"permissionName":"Accounts"
}

Link: https://developers.ringcentral.com/api-reference/Call-Queues/updateUserCallQueues


Could there be other permissions I don't have under Accounts? If so can I have those permissions?


1 reply

Userlevel 1

First of all, you have to make a PUT instead of a GET to update something

r = platform.put('/restapi/v1.0/account/~/extension/{extensionId}/call-queues', body)

Secondly, it looks like your app does not have the Account permission. You'll need to submit a support ticket to help change this.

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