We've just gone-live with Ring Central for a small contact centre. Is there a "Newbie" forum I can join to chat to other customers? Als? Also, I haven't attended training for reporting as yet (it's scheduled quite soon) but I'm keen to start playing with the available reports in the meantime. Are there any "Popular" reports that other customers have found useful for Agent and Centre? Thanks! Malcolm
Hey, @Malcolm Angell - Hopefully, some other folks will share their reports and give some good feedback, but in the meantime, here are a couple Knowledge Base articles that might help.
https://support.ringcentral.com/article/Custom-Report-Create-Agent-Unavailable-Time-Report-RingCentral-Contact-Center.html
https://support.ringcentral.com/article/11183-Contact-History-Report-Overview-RingCentral-Contact-Center.html
The Knowledge Base is a great place to poke around, but please don't hesitate to reach out if we can share more.
Wow! Thanks for the fast response Becky! I'll definitely have a look around the Knowledge Base and check out the links you kindly provided! :-)
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