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Can I apply a user template via API?
Tags: call handling, rest api
Nov 25, 2020 at 10:50am   •   1 replies  •  0 likes
Nate Breeden

Is there a way to apply a user template via API? I can see where you can get the template ID numbers, but do not see anywhere where you can apply them to a user?

If there is not, is there a way to set for an extension:

-Audio While Connecting

-Connecting Message

-Hold Music

-Ring For (under call handling)

1 Answer
answered on Nov 27, 2020 at 9:02am  

Not sure if there is an API for applying the user template as I am unable to find any other template API other than Get User Template List and Get User Template in the RingCentral official docs.

There need to be updated docs if the apply template API exists.

The best solution is to submit a support ticket to ask the developer support team about technical queries regarding this if any such API exists.

Here is one reference I got that allows you to do through portal


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