Aabid Khan avatar image
Aabid Khan asked

How to set Caller ID name in ringcentral web-phone in salesforce.

While we making call(Inbound/Outbound) then caller id shows as 'unknown' call even a contact related to this number.

Our requirement is that when a call(Inbound/outbound) take place and if a contact record is available with this number then caller id name shows that related contact name.



Please reply if you have any solution related to this.

We are using => <script src="/support/api/40.0/lightning/opencti_min.js"></script> this Ring Central web-Phone in salesforce VF page.

softphonecaller idsalesforce
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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys