error while sending mms using sandbox credentials in office api console

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Constantine Kanarakis asked Nov 29, '20 Constantine Kanarakis commented Dec 2, '20

error while sending mms using sandbox credentials in office api console

I'm having issues while sending mms using sandbox phone number.

My app has not been graduated yet for production.

When I'm using sandbox no for sending mms in office api console: it gives error: parameter[object object] is invalid, from number does not belong to you.

when i'm using same in curl format it gives 101 error as parameter value is invalid both in app and postman.

However I am able to send msgs from same number successfully.

Don't know whats the issue.

Having doubt that when app is in production then we can send mms from prod number?

Any help would be much appreciated.

Thanks

rest api

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2020-11-30T15:32:32Z

Phong Vu answered Nov 30, '20

How your app will eventually be used in the production? Using Postman only? Don't you write your app in some programming language? If yes, why don't you call the API from your app?

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2020-12-01T04:26:31Z

Constantine Kanarakis answered Dec 1, '20 Phong Vu commented Dec 1, '20

called the api from app also , but did not worked.

I'm doing zoho crm integration .

So the api code is in zoho custom function

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Dec 01, 2020 at 04:54 AM

Can you call from your code and print out the error. Without the error or trace, I can't help.

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Answer 3 · 2020-12-01T16:09:51Z

Constantine Kanarakis answered Dec 1, '20 Phong Vu commented Dec 1, '20

{"errorCode":"InvalidParameter","message":"Parameter [attachments] value is invalid.","errors":[{"errorCode":"CMN-101","message":"Parameter [attachments] value is invalid.","parameterName":"attachments"}],"parameterName":"attachments"}

I'm having this error while calling the mms api.

Thanks for your help

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Dec 01, 2020 at 05:13 PM

I can't see your code so I still cannot say why. But the error message is clear that "invalid" parameter and that means your input IS NOT correct. It could be the media content is not supported. You can quick test by sending a simple small .png or .jpg image to see if it gets thru.

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Constantine Kanarakis Phong Vu ♦♦ commented · Dec 01, 2020 at 05:16 PM

lists = List();

res5 = zoho.encryption.base64Encode(get_attachments);

// info res5;

attch = Map();

attch.put("type","multipart form-data");

attch.put("name",get_attachments);

// attch.put("base64",res5);

data = "type:image/jpeg;" + "name=" + get_attachments + ";base64," + res5;

lists.add(data);

params.put("attachments",lists);

info params;

send_mms = invokeurl

[

url :"https://platform.devtest.ringcentral.com/restapi/v1.0/account/" + accID + "/extension/" + extensionId + "/mms"

type :POST

parameters:params.toString()

headers:header

];

info send_mms;

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Phong Vu ♦♦ Constantine Kanarakis commented · Dec 01, 2020 at 05:18 PM

url :"https://platform.devtest.ringcentral.com/restapi/v1.0/account/"; + accID + "/extension/" + extensionId + "/mms"

There is no such an API called "/mms". Change it to "/sms"

/sms with an attachment is MMS

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Answer 4 · 2020-12-02T02:27:47Z

Embbnux Ji answered Dec 2, '20 Constantine Kanarakis commented Dec 2, '20

Hi Constantine, you can try our Embeddable widget in sandbox to find what data to send in MMS api.

https://ringcentral.github.io/ringcentral-embeddable
How to switch sandbox environment: https://github.com/ringcentral/ringcentral-embeddable/issues/97#issuecomment-377537326

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Constantine Kanarakis commented · Dec 02, 2020 at 01:34 PM

MMS is getting sent from widget successfully , but not from sms api.

Thanks for your help .

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