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Question

error while sending mms using sandbox credentials in office api console

  • 29 November 2020
  • 7 replies
  • 583 views
C

I'm having issues while sending mms using sandbox phone number.

My app has not been graduated yet for production.

When I'm using sandbox no for sending mms in office api console: it gives error: parameter[object object] is invalid, from number does not belong to you.


when i'm using same in curl format it gives 101 error as parameter value is invalid both in app and postman.

However I am able to send msgs from same number successfully.

Don't know whats the issue.

Having doubt that when app is in production then we can send mms from prod number?

Any help would be much appreciated.

Thanks

7 replies

Phong1426275020
Rank
Userlevel 1

How your app will eventually be used in the production? Using Postman only? Don't you write your app in some programming language? If yes, why don't you call the API from your app?

C

called the api from app also , but did not worked.

I'm doing zoho crm integration .

So the api code is in zoho custom function

Phong1426275020
Rank
Userlevel 1

Can you call from your code and print out the error. Without the error or trace, I can't help.

C
  • {"errorCode":"InvalidParameter","message":"Parameter [attachments] value is invalid.","errors":[{"errorCode":"CMN-101","message":"Parameter [attachments] value is invalid.","parameterName":"attachments"}],"parameterName":"attachments"}

I'm having this error while calling the mms api.

Thanks for your help

Phong1426275020
Rank
Userlevel 1

I can't see your code so I still cannot say why. But the error message is clear that "invalid" parameter and that means your input IS NOT correct. It could be the media content is not supported. You can quick test by sending a simple small .png or .jpg image to see if it gets thru.

E
Rank

Hi Constantine, you can try our Embeddable widget in sandbox to find what data to send in MMS api.

https://ringcentral.github.io/ringcentral-embeddable
How to switch sandbox environment: https://github.com/ringcentral/ringcentral-embeddable/issues/97#issuecomment-377537326

C

MMS is getting sent from widget successfully , but not from sms api.

Thanks for your help .

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