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RingCentral Admin asked Sheldon Sun answered

Issues with Call Control permission

We are having issues with graduating our app from sandbox to production. We only have two permissions "Call Control" and "Webhook Subscriptions". The webhook subscription is setup such a way that for every call webhooks are sent realtime. The notification is the "Account Telephony Sessions Event" [0] which requires the "Call Control" permission. We have successfuly created and read the webhook subscirption API and it shows as green in the "Exercise all requested permissions" list for graduation. We called the sandbox number more than 50 times with 100% success and received the webhook with the JSON data for "Account Telephony Sessions Event". But the "Call Control" permission still is showing red. We would like to put this system to production but the "Apply for Production" button is disabled (obviously). Please let us know what we are missing.

[0] https://developers.ringcentral.com/api-reference/Account-Telephony-Sessions-Event


call control
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RingCentral Admin answered

Tagging @Phong Vu

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RingCentral Admin answered

Upvote +1

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Sheldon Sun answered

What is the solution for this? I ran into the exact same problem.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys