My bank indicated my charge from RingCentral was possibly fraudulent. It turns out RingCentral has way over-billed me. Again. It looks like RingCentral moved us into their highest tier plan during AutoRenew. I cannot get access to a live person via their contact prompts at the support number, cannot get a message returned, and have my call dropped after waiting over half an hour on hold. This is during stated hours though it doesn't seem to matter what time I attempt to reach them, the result is the same. Does anyone have a better way to have billing issues corrected?
Plan shifting within AutoRenew has happened more than once since we signed up most of 10 years ago. In the past they had "eliminated" our low volume plan and moved us up to something more expensive. Our fees on the same low volume usage are now up about six fold and this amortizes out to twenty five dollars per call, which is obviously unacceptable. Previously, with enough persistence RingCentral would walk back some of the increase. The pressing problem now is, even if we're willing to go through these hoops to mitigate this again, we cannot get anyone to respond. This has been a pattern for us and is becoming harder to see as an isolated mistake; is anyone else experiencing this up-sell problem with their AutoRenew?
